There are many factors that cause the disconnection, when you meet the connection failed, you can follow the troubleshooting guides to see if it works.
1. Check the network condition of your device.
2. Keep WLAN always on during sleep.
Open Settings on your device > WLAN > Advanced > select Always of Keep WLAN on during sleep option.
3. Turn off the Power saving mode
Open AirDroid > Me > Settings > General > Turn off the Power saving mode
4. Keep AirDroid running on the background.
AirDroid process may be killed by some systems after a long period of inactivity, please kindly restart AirDroid to activate AirDroid process.
5. Check if you've installed some app manager or memory cleanup tools that might kill AirDroid process.
AirDroid process may be killed when running memory cleanup feature. Adding AirDroid to the Memory cleanup whitelist will help.
6. Keep enough systems manage memory and battery when connecting to your device.
7. Unlock your device and keep the screen awake when connecting to your device.
If you want to keep the connection all the time, keep the screen always on will be help.
Open Settings on your device > Lock screen & password > Sleep >select Never
8. Try Lite mode
You can try Lite mode if your device and computer are on the same Wi-Fi network and the IP address shown in AirDroid on your device.
iOS device only support to be connected under locate connection, remote connection is not supported now.
If the above steps can not solved your problem, and you have already know the reason, follow the link(s) below to find the settings according to your need.
If you still have problem, please kindly use our connection diagnostic tools and email your AirDroid account to email@example.com to help us solve your problem.
Please follow the steps to use the connection diagnostic tools:
1.Open AirDroid on your device.
2.Go Me> Settings > Help, tap ‘How to get more help’ in the bottom > Tap ‘Here’ with underline at the last line.
3.Find the connection diagnostic tools and tap the word here
4.Tap Start Test
5.Tap Show info when finished
6.Tap Report button near the Device info