Do you have any good idea about a new feature, or some advice regarding what improvement we can do to our existing functions, or unfortunately you are encountering a situation you believe is an error or bug?
Please submit your idea or let us know the situation you are encountering, we will be more than happy to help you out or fulfill the needs of our client.
There is a set form for you to insert relevant information wherever you click the feedback option:
1. You need to input your Email.
2. Choose Feedback type, if you are reporting a bug, you will have to choose the affected device.
3. Provide the detail of your issue.
4. Check Attach error logs when you are reporting a bug.
For you to find the Feeback option, please follow the step below according to the Desktop Client you are using:
1. Go to Desktop Client > Click Home＞Click Send us your questions or suggestions
2. Windows OS (Without Sign-in): Right-click the AirDroid Business icon at the bottom right＞Choose FeedBack | Logs
3. Controlled device: Open AirDroid Business Biz Daemon＞Click ⋮ icon at the top right＞Choose Feedback
4. Kiosk mode: Tap on the ⋮ icon if Title Bar is available or the arrow icon at the bottom＞Click About＞Choose Feedback
5. Mobile AirDroid Business APP: Open AirDroid Business＞Click the cog icon at the top right＞Choose Feedback
6. Mobile AirDroid Business APP (Without Sign-in): Click the ⋮ icon at the top right＞Choose Feedback
If you want to send us the error logs without submitting a report or send the files to us via email directly is a better choice for you, here is the article regarding how to extract the log files directly.