Offline devices hinder operations. The main goal is to make sure Biz-Daemon is running correctly on the device.
You want to make sure that the device has a proper internet connection and that Biz-Daemon does not terminate once it goes into the background.
Different devices handle network and background apps differently, so if your device is shutting down Biz-Daemon once your screen locks, then you will have issues trying to connect.
If you have a device on hand, try the following:
1. Make sure the Biz-Daemon on the device is set up correctly with all permission allowed. (especially "Accessibility")
Tips: You can open Biz-Daemon and click Remote Control and see if Accessibility is on.
If Accessibility is turned off, please go to Settings > search Accessibility > enable Biz Daemon.
2. Make sure the environment that the device is in has a stable internet connection.
3. Leave the device screen on, with Biz-Daemon running in the foreground (Biz-Daemon as the opened application.)
4. On the Desktop client (PC controller), you should see that the device is online (picture below.)
Try connecting using different functions, Remote Control, Remote Camera, Files, and View Mode. You should be able to connect and utilize all features.
5. Now shut the screen on the device, and try connecting with the Desktop Client again using the four functions. Note the results.
6. Wait for 20 ~ 30 mins, and try to connect again with Desktop Client and the four functions.
What if my device is now offline?
It could be an indicator that the device is terminating Biz-Daemon or that the device may have deactivated its network connection by starting the battery saving mode.
You will need to adjust the battery saving setup on the device.
In some cases, keeping the device screen on at all times and the Biz-Daemon in the foreground may be necessary to ensure that Biz-Daemon does not terminate, especially for devices with low hardware specs. However, keeping the screen on will drain your battery.