If iOS device's Call History Dectection stop updating in AirDroid Parental Control but SMS Keyword Detection still work, this may be related to a change in the device’s backup password.
The following actions may prevent AirDroid Parental Control from detect call history on an iOS device:
- Turning Supervision Mode on or off after enabled Calls & SMS Monitoring.
- Manually changing the iOS device’s backup password
To resolve this issue, you should disable Calls & SMS Monitoring and enable it again.
You can do this in the AirDroid Parental Control app on your phone: open Calls & SMS Monitoring, scroll to the bottom of the page, and tap Disable Calls & SMS Monitoring.
Alternatively, in AirDroid Parental Connector, open Calls & SMS Monitoring and remove the child’s device.
After Calls & SMS Monitoring has been disabled, enabled it again and check whether Call History Dectection recover update.