If you have encountered an issue while using AirDroid Personal, please report it to us via AirDroid Personal Feedback Portal with detailed description (steps), screenshot, and log files, so that our tech team will be able to troubleshoot and provide a solution.
Before submitting your feedback (upload logs), here is something you must know:
1. To ensure the logs contain the error records of your issue, please reproduce the issue twice before submitting the feedback.
2. If your issue involves two AirDroid Personal clients (AirDroid Personal Desktop Client & AirDroid Personal app, AirDroid Personal Web Client & AirDroid Personal Web, AirMirror app & AirDroid Personal app, AirMirror app & Remote Support app). To make sure our tech team can investigate your issue quickly, please upload logs files from both two AirDroid Personal clients that were involved.
3. A new ticket will be created when the feedback is submitted, and our Support Team will get back to you as soon as possible. To make sure you can get the response correctly and quickly, please enter the valid Email while submitting the feedback and describe your issues in as detail as possible.
Here are the steps to submit feedback and upload log files:
- AirDroid Personal Android
- AirDroid Personal iOS
- Windows AirDroid Personal desktop client.
- Mac AirDroid Personal desktop client
- AirDroiod web
- AirMirror Android
- AirMirror iOS
- Remote Support Android
- Remote Support iOS
AirDroid Personal mobile client
AirDroid Personal Android
- Open AirDroid Personal on your device
- Tap Me - About - Feedback
- Please enter the valid Email and describe your issue as details as possible (attached some screenshots of your question will help us locate your issues.)
- Enable "Attach error logs" and Submit
AirDroid Personal iOS
- Open AirDroid Personal on your device
- Tap the icon in the top-left corner - "Feedback"
- Please enter the valid Email and describe your issue as details as possible (attached some screenshots of your question will help us locate your issues.)
- Enable "Attach error logs" and Submit
AirDroid Personal Desktop Client
The AirDroid Personal Desktop Client for Windows
- Open AirDroid Personal desktop client on your PC
- Click the Feedback icon in the bottom-left corner
- Please enter the valid Email and describe your issue as details as possible (attached some screenshots of your question will help us locate your issues.)
- Enable "Attach logs" and Submit
The AirDroid Personal Desktop Client for Mac
- Open AirDroid Personal desktop client on your Mac
- Click the Feedback icon in the bottom-left corner
- Please enter the valid Email and describe your issue as details as possible (attached some screenshots of your question will help us locate your issues.)
- Enable "Attach logs" and Submit
AirDroiod Web Client
- Open AirDroid Personal Web Client via a browser
- Click the Feedback icon in the top toolbar
- Please enter the valid Email and describe your issue as details as possible (attached some screenshots of your question will help us locate your issues.)
- Enable "Attach logs" and Submit
AirMirror
AirMirror Android
- Open AirMirror on your device,
- Tap Me - Feedback
- Please enter the valid Email and describe your issue as details as possible (attached some screenshots of your question will help us locate your issues.)
- Enable "Attach logs" and Submit
AirMirror iOS
- Open AirMirror on your device,
- Tap the setting icon in the top-left corner - tap "Feedback"
- Please enter the valid Email and describe your issue as details as possible (attached some screenshots of your question will help us locate your issues.)
- Enable "Attach logs" and Submit
Remote Support
Remote Support Android
- Open Remote Support on your device
- Tap the triple-dot settings icon - tap Feedback
- Please enter the valid Email and describe your issue as details as possible (attached some screenshots of your question will help us locate your issues.)
- Enable "Attach logs" and Submit
Remote Support iOS
- Open Remote Support on your device,
- Tap the triple-dot settings icon - About - Feedback
- Please enter the valid Email and describe your issue as details as possible (attached some screenshots of your question will help us locate your issues.)
- Enable "Attach logs" and Upload
If you meet a crash problem or failed to submit feedback, you can also find the logs from the paths below and send us manually via email.
Windows:
- Please enter “%appdata%\airdroid\logs” on Windows explorer, and you will find the log files.
- Please enter “%appdata%\airdroid\exception” on Windows explorer, and you will find the log files.
Mac:
- /Users/name/Library/Application Support/AirDroid/Logs
Android Phone:
- /sdcard/airdroid/exception.log
- SD Card/Android/data/com.sand.airdroid/files/
- SD card/Android/data/com.sand.airdroid/files/main.log