Generally, keeping the AirDroid Kids process running on devices' background is the key to solving the connection problem, such as failing to connect devices, devices offline, or disconnecting constantly.
How to keep AirDroid Kids running in the background on Samsung devices?
Enable basic permissions for AirDroid Kids
Follow the guidance when you first-time open AirDroid Kids (enabled permissions which needed).
What is AirDroid Parental Control and how to start using?
Settings of Samsung Device
Depending on your device model and operating system version, the names and availability of these settings may vary. Not all devices will have every setting listed below—simply enable any relevant options you can find on your child's device.
Battery and Performance Settings
Go to Settings > "Battery and device care" (or Settings > "General management" > "Battery").
Deep sleep: "Disabled"
Auto optimization: "Restart when needed: off"
Power saving (mode): "Off"
Go to the Background usage limits > Auto run apps, enable "AirDroid Kids".
Make sure "Block connections" and "Optimize settings" are disabled.
Power Mode: Choose "High performance" or "Optimized performance".
In "More battery settings", disable "Adaptive battery", "Put unused apps to sleep", "Auto disable unused apps", and "Optimize settings".
App Settings/Info
Go to Settings > Apps > AirDroid Kids.
Notifications: disable "Show notifications/Allow notifications"
In "Mobile data settings", enable all relevant options:
- "Allow background data usage"
- "Use data without restrictions / Allow data usage while Data saver is on"
Battery: Select "Unrestricted" (or "Not optimized" under Optimize battery usage)
For some devices, go to "Special access" > "Optimize battery usage", make sure AirDroid Kids is disabled for optimization.
For some devices, go to "Special access" in Apps, ensure AirDroid Kids is unchecked in "Optimize battery usage".
Memory: Go to Excluded apps, make sure AirDroid Kids is listed. (tap "+" button then you can add apps) (this setting only for Android 12)
Manage unused apps: "Turn Off"
Memory and Auto Cleaning Settings
Go to Settings > Device maintenance > Memory (or "General management > Memory").
Go to Apps to exclude from cleaning, make sure AirDroid Kids has been listed.
In "Apps that aren't checked" or "Excluded from cleaning", or tap the "⋮" button that is on the upper right corner of the page > "Apps that aren't checked", make sure AirDroid Kids has been listed.
Auto Settings Management
Go to Smart Manager > Automation or Smart Manager > Auto settings / Advanced settings.
Disable all automatic optimization features:
- Auto optimise (daily)
- Auto restart (at set times)
- Adaptive power saving
- Notifications (if present)
For some devices, these options may be under "Smart Manager> ⋮ (three dots)>Automation".
Unrestricted data settings
Search and go to "Unrestricted data" settings, and make sure AirDroid Kids hasn't been restricted.
Accessibility
Settings Search for "Accessibility menu" in system settings. Make sure the "Accessibility menu shortcut" is "Off".
Network Settings
Go to Settings > Connections > WLAN > Advanced.
For some devices, you should tap the "⋮" button that is on the upper right corner of the WLAN page, so the "Advanced" appear.
WLAN Power Saving Mode: "Off"
Data usage:
Go to Manage app data, make sure AirDroid Kids has been selected.
Tap the"⋮" button that is on the upper right corner of the page > Restrict background data > Use data without restrictions, make sure AirDroid Kids has been enabled.
Keep Wi-Fi on during sleep: "Always"
Search and go to "Unrestricted data" settings, and make sure AirDroid Kids hasn't been restricted.
NOTE:
Background tasks will consume a device's limited resources, like RAM and battery. So the Android OS system will handle the task killer when memory is low and very deliberately doesn't allow you or app developers to control the background task killer. That's why we can't keep the AirDroid Kids service permanently alive in the background. Besides, the special case below will cause a connection problem too:
- Device power-off
- AirDroid Kids has been uninstalled
- There is no network on the device