If you meet a connection problem (for example, failed to connect devices, constantly lost connections), it may be due to the network of the device has been changed or the AirDroid Personal service (background tasks) has been killed in the background on your devices by Android OS. So the best and only way to solve the connection problem is:
Re-open AirDroid Personal to activate the AirDroid Personal service (background tasks) under a stable network and try to connect your devices again.
If you don't want to re-open AirDroid Personal frequently to activate AirDroid Personal service (background tasks) in the background and want to connect to your devices anytime as you want, here are some articles we prepare for you, which may help:
- How to keep AirDroid Personal running in the background on Xiaomi devices?
- How to keep AirDroid Personal running in the background on Huawei devices?
- How to keep AirDroid Personal running in the background on Samsung devices?
- How to keep AirDroid Personal running in the background on Meizu devices?
- How to keep AirDroid Personal running in the background on OPPO devices?
- How to keep AirDroid Personal running in the background on Vivo devices?
- How to keep AirDroid Personal running in the background on other Android devices?
Notes：
- Background tasks will consume a device's limited resources, like RAM and battery. So the Android OS system will handle the task killer when memory is low and very deliberately doesn't allow you or app developers to control the background task killer. That's why we can't keep AirDroid Personal service permanently alive in the background.
- Besides, the special case below will cause a connection problem too:
- Device power-off
- AirDroid Personal has been uninstalled
- There is no network on the device
If you have already set up your Android devices, but the problem still exists there, or re-open the AirDroid Personal app doesn't help, please submit a ticket to contact us.