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How to keep AirDroid Personal running in the background on other Android devices?

  • Updated

Generally, keep the AirDroid Personal process running on devices' background is the key to solve the connection problem, such as failing to connect devices, devices offline, or disconnect constantly.

Note: if you use the following brand devices, please check the instructions below to set up your devices.

How to keep AirDroid Personal running in the background on other Android devices?

1. Keep WLAN Always on during sleep

  • You can find the option on Settings > WLAN or Wi-Fi > Advanced or additional settings.

2. Turn on "Autostart" or "Auto-launch"

  • You can find the option on Settings > Battery or Apps or Permissions. If not, you can check it on the Phone Manager or Security Manager.

3. Turn on "Run in background" (Or add AirDroid Personal to the allowlist of Cleanup)

  • You can find the option on Settings > Battery or Apps or Permissions. If not, you can check it on the Phone Manager or Security Manager.

4. Turn off "Power saving mode" and Disable "Battery optimization"

  • You can find the options on Settings > Battery or Battery manager

5. Lock AirDroid Personal on Task Manager or Recent Apps

  • Open Task Manager or Recent Apps > Slide down AirDroid Personal interface until you see a lock icon

Notes：

  • Background tasks will consume a device's limited resources, like RAM and battery. So the Android OS system will handle the task killer when memory is low and very deliberately doesn't allow you or app developers to control the background task killer, that's why we can't keep AirDroid Personal service permanently alive in the background.
  • Besides, the special case below will cause a connection problem too:
    • Device power-off
    • AirDroid Personal has been uninstalled
    • There is no network on the device

If you have already re-open AirDroid Personal but still failed to connect your devices, please follow the steps below to report the problem to us:

  1. Use the connection diagnosis tool in AirDroid Personal on your phone, and then report results to us (remote connection failure diagnosis tool)
  2. Submit logs to us for a further check

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