Generally, keep the AirDroid Personal process running on devices' background is the key to solve the connection problem, such as failing to connect devices, devices offline, or disconnect constantly.
Here are the steps on how to keep AirDroid Personal running in the background on Meizu devices: (Settings and paths might differ from those of your phone)
Meizu Android 6.x
1. Disable "Disconnect on locked screen"
Settings > WLAN > Advanced settings > Disable "Disconnect on locked screen"
2. Battery Manager
Settings > Battery > Optimization >
- Select "Balance" on Power mode
- More modes > Disable "Low power mode", "Super mode" and "Customer mode"
- More modes > Standy management > App management > Apps kept during standby > Turn AirDroid on
- More modes > Settings > Turn off "Low battery alert", "scheduled" and "Scheduled notices"
3. App Manager
Settings > Apps > Installed > AirDroid > App info > Permissions > Allow all permissions（make sure "Auto-start" is Enabled）
4. Security Settings
Security > Anti-virus > Settings > Trusted apps > Add AirDroid to Trusted Apps
5. Lock AirDroid Personal on Recent Apps
Open Recent Apps > Swipe down on AirDroid Personal App, tap the small padlock icon to lock AirDroid Personal.
Meizu Android 7.x
1. Disable "Disconnect on locked screen"
Settings > WLAN > Advanced settings > Disable "Disconnect on locked screen"
2. Battery Manager
Settings > Battery > Battery Manager
- Turn off "Low power mode" and "Super saving mode"
- Settings > Turn off " Smart sleep" and "Enable by schedule"
3. App Manager
Settings > Apps > Installed > AirDroid > App info > Permissions management > Allow all permissions (Make sure "Run in background" is Enabled)
4. Security Settings
Security > Anti-virus > Settings > Trusted apps > Add AirDroid to Trusted Apps
5. Lock AirDroid Personal on Recent Apps
Open Recent Apps> Swipe down on AirDroid Personal App, tap the small padlock icon to lock AirDroid Personal.
Notes：
- Background tasks will consume a device's limited resources, like RAM and battery. So the Android OS system will handle the task killer when memory is low and very deliberately doesn't allow you or app developers to control the background task killer. That's why we can't keep AirDroid Personal service permanently alive in the background.
- Besides, the special case below will cause a connection problem too:
- Device power-off
- AirDroid Personal has been uninstalled
- There is no network on the device
If you have already re-open AirDroid Personal but still failed to connect your devices, please follow the steps below to report the problem to us:
- Use the connection diagnosis tool in AirDroid Personal on your phone, and then report results to us (remote connection failure diagnosis tool)
- Submit logs to us for a further check