Generally, keep the AirDroid Personal process running on devices' background is the key to solve the connection problem, such as failing to connect devices, devices offline, or disconnect constantly.
How to keep AirDroid Personal running in the background on Huawei devices?
Settings of AirDroid Personal App
Open AirDroid Personal - Me - Settings
- Turn off "Power saving mode"
- Tap "Keep AirDroid running in the background", then a pop-up window will show "Ignore battery optimizations", please tap "ALLOW"
Note: If you didn't find the option "Keep AirDroid running in the background", that means you have already set up it before, or your device is running a version lower than Android 6.0.
Apps Settings
Open Settings - Apps - Apps - Search or Find AirDroid:
1. Notifications: Turn On (Note: please turn on Connection Service Notifications, which can ensure devices wake up speed and connect stability under remote mode)
2. Permissions: Turn On all permissions (Especially Dropzone permission)
3. Data usage: Turn all On (Mobile data, WLAN, Background data, Roaming data)
4. Power usage details:
- Power consumption alert: Turn Off
- App launch: Turn Off Manage automatically, Turn On Auto-launch, Secondary launch, and Run in background
Battery Settings
Open Settings - Battery:
- Power Saving mode: Turn Off
- Ultra Power Saving mode: Turn Off
- More battery settings:
- Power consumption alert: Turn Off
- Stay connected while asleep: Turn On
Data usage Settings
Open Settings - Mobile network - Data usage:
- Smart Data Saver: Turn Off (If you Turn On Smart Data Saver, then you should Turn On AirDroid in EXEMPTIONS)
Lock AirDroid Personal in Recent Apps
Tap the Menu icon to open Recent Apps, swipe down on AirDroid Personal to lock it in Recent Apps, a small padlock icon will show
Apps Settings
Open Settings - Apps - Apps - Search or Find AirDroid:
1. Notifications: Turn On (Note: please turn on Connection Service Notifications, which can ensure devices wake up speed and connect stability under remote mode)
2. Permissions: Turn On all permissions (Especially Dropzone apps permission)
3. Data usage: Turn all On (Mobile data, WLAN, Background data, Roaming data)
4. Power usage details:
- Power consumption alert: Turn Off
- App launch: Turn Off Manage automatically, Turn On Auto-launch, Secondary launch, and Run in background
Battery Settings
Open Settings - Battery:
- Power Saving mode: Turn Off
- Ultra Power Saving mode: Turn Off
- More battery settings:
- Power consumption alert: Turn Off
- Stay connected when device sleeps: Turn On
Data usage Settings
Open Settings - Wireless & networks - Data usage:
- Smart Data Saver: Turn Off (If you Turn On Smart Data Saver, then you should Turn On AirDroid in EXEMPTIONS)
Lock AirDroid Personal in Recent Apps
Tap the Menu icon to open Recent Apps, swipe down on AirDroid Personal to lock it in Recent Apps, a small padlock icon will show
Open Settings - Apps - Find AirDroid
1. Data usage: Turn all On (Mobile data, WLAN, Background data, Roaming data)
2. Permissions: Turn On all permissions, then tap Set individual permissions:
- Trust this app: Turn on
- App auto-launch: Turn on
- App secondary launch: Turn on
3. Notifications: Turn On
4. Battery:
- Power-intensive prompt: Turn Off
- App auto-launch: Turn On
- Close after screen locked: Turn Off
Battery Manager
Open Settings - Battery:
- Turn off Power saving mode and Ultra
- Tap the Gear icon in the upper right corner (Adance settings):
- Power-intensive prompt: Turn Off
- Close excessively power-intensive apps: Turn Off
- Keep WLAN on when sleeping: Select Always
- Keep mobile data on when sleeping: Turn On
Lock AirDroid Personal in Recent Apps
Tap the Menu icon to open Recent Apps, tap the Un-lock icon on AirDroid Personal to lock it in Recent Apps, then the icon will be changed to Locked
Apps Settings
Open Settings - Apps - Find AirDroid
1. Data usage: Turn all On (Mobile data, WLAN, Background data, Roaming data)
2. Permissions: Turn On all permissions, then tap Set individual permissions:
- Trust this application: Turn on
- App auto-launch: Turn on
- Dropzone applications: Turn on
3. Notifications: Turn On
4. Battery:
- Power-intensive prompt: Turn Off
- App auto-launch: Turn On
- Keep running after screen off: Turn On
Battery Manager
Open Settings - Advanced settings - Battery manager:
- Power plan: Select Performance
- Tap the Gear icon in the upper right corner (Adance settings):
- Power-intensive prompt: Turn Off
- Close excessively power-intensive apps: Turn Off
- Keep WLAN on when sleeping: Select Always
- Keep mobile data on when sleeping: Turn On
Lock AirDroid Personal in Recent Apps
Tap the Menu icon to open Recent Apps, swipe down on AirDroid Personal to lock it in Recent Apps, a small padlock icon will show
If there is "Display pop-ups from background permission" option on your phone, make sure the option has been allowed.
Here can you see how to find the option:
- Go to the Settings of the phone > App & services > Apps > AirDroid
- Permissions > Display pop-ups from background > Allow
NOTE:
- Background tasks will consume a device's limited resources, like RAM and battery. So the Android OS system will handle the task killer when memory is low and very deliberately doesn't allow you or app developers to control the background task killer. That's why we can't keep AirDroid Personal service permanently alive in the background.
- Besides, the special case below will cause a connection problem too:
- Device power-off
- AirDroid Personal has been uninstalled
- There is no network on the device
If you have already re-open AirDroid Personal but still failed to connect your devices, please follow the steps below to report the problem to us:
- Use the connection diagnosis tool in AirDroid Personal on your phone, and then report results to us (remote connection failure diagnosis tool)
- Submit logs to us for a further check